Goooood Morning (Or Evening) wherever you may be, AYS! Hope you've been having a restful week, especially heading into December, where we mark the closure of another year! In today's blog, we welcome back a familiar face to the AYS Socials... It's former Social Media Team Member, and now Sales Team Soy! Today we'll be discussing the aspects to working in a sales team, especially for AYS with such a large variety of products. If you haven't already checked out our previous blog interview for the Moderation Team, you can do so here. Let's get into it!
Hi There! I'm Soy, and I work as a Sales Team member at AYS. As the name suggests, our team manages everything and anything that revolves around AYS Products & Services marketing, such as promoting our products to potential customers, advertising products externally, and handling premium/sale threads. We also help build a better understanding of customers who are interested in our products. To keep it simple, our responsibilities are split into two: inbound sales & outbound sales. Inbound sales are everything related to sales threads and answering customers through AYS Support. Therefore, we aim to ensure you know all our services and help answer your questions before purchasing. On the other hand, outbound sales are made from promoting externally, such as advertising AYS Services on other servers.
I have been a Sales Team Member for AYS for approximately seven months and am still going! While some were on and off, I'm still motivated to complete my assignments and help guide AYS members in purchasing our services.
I joined AYS nearly when I first stepped foot on this platform. I started by joining Roblox gaming servers & playing with the community there. Luckily, a '#self-advertisment' channel was on one of the servers. As you may have guessed, the server AYS was one of the servers that caught my eye. While I didn't know much about Discord then, joining a large advertising server would be a great way of connecting myself with other communities. Automatically, AYS is one of my first few servers, and I had lots of fun with everyone on the server. During this time, I got a chance to connect with the community on a deeper level, making me interested in what comes next. So, I applied and entered the staff team, allowing me to join the sales team. At first, my motivation was to simply experience Discord and immerse myself in the environment. As time passed, serving in a staff team was second nature, and it kept me motivated to push forward and stay consistent in my work.
Quite an interesting question. Along my journey, I can't quite say that every project is memorable. Since our work and assignments as Sales members are straightforward, clear communication and customer service make up most of that. We've been entrusted to answer inquiries regarding our products & services and guide members on the best service for their servers. Automatically, every sales trend is more or less the same or has happened before. All questions have been asked before; we're just reanswering & explaining them to clarify them for you. So, while it's not memorable, it offers me the satisfaction of helping others. Other than that, it's just promoting & maximizing outbound sales.
Just as in any other position in the workforce, everyone is given a chance to learn and practice their skills, ensuring that they're ready for the real deal; the same thing goes for the sales team. We're given crystal clear instructions on how to help communicate and inform customers about the product/service in query. Not only that, this branches off to other factors such as identifying purpose, taking notes of budget, and knowing the type of product. Either way, once you get past the tactics & methods, selling products becomes a more easy-going assignment.
Working here? The best part about working here is helping and serving others; hands down, this is one of the main reasons I do this. Like I said before, working in the AYS community started becoming second nature, which passively changes my mindset for a more helpful and beneficial goal. But if you're talking about the best thing about the general AYS community itself, It's 100% the community! Something that will never change. Over three years of my life, I've been in Advertise Your Server, and once you're in, you're never going out (in a nice way). Trust me, slowly but surely, you realize the community, not only the staff team, is supportive, kind, loving, and caring in every single way. You can strike up a conversation any time of the day, and you're guaranteed to get a response from staff or other community members. The culture in AYS is rich, with the constant spread of memes, positivity, and a welcoming environment. (I heard AYS lore is pretty interesting too!). While there may be some ups and downs, it's still positive. And I'm grateful that I can spend my time doing something I enjoy in an environment that suits me. AYS means a lot to me.
Throughout my day, I'd get pings on my phone or laptop, notifying me of an incoming sales thread. Once the thread arrives, we allow them to explain their needs and interests in our services. From there, we try our best to assist them by answering questions, giving insight & suggestions, or offering products that may help them. The position highly revolves around communication and customer service. Additionally, once we're done logging sales, we can set up premium products! Such as posting special servers, patreon perks, notifying other departments, etc. Not only that, I also remind myself weekly to post outbound sales, in other words, promoting AYS products outside of the server.
Something that I've learned throughout my time here is staying consistent! It's the most important factor of them all. Once you've found balance in your work, whether it be time management or your overall satisfaction with the job, stay consistent! Even on those weeks when you feel lazy or just do not have enough motivation to complete your work, you need to encourage yourself to finish it. Consistency not only builds good habits around the workplace but also helps prevent burnout and ensure you're well performed in the team. Of course, remind yourself about exemptions, such as when you genuinely require rest and some time to lay back. That's where communication comes in handy. While it may be a pain to keep up, the benefits of Consistency go without saying.
Ooh! My preferred nickname throughout my time in AYS: Soy. When I was young, I specifically had allergies to cow's milk. And as a substitute, my parents encouraged me to drink soy milk instead. And guess what? I fell in love with soy milk and got so moved that I used it as my nickname. While I had many nicknames along the way, soy is my preferred one. The good news is, I'm barely allergic to anything now! (Best part of them all)
- Different from many other staff members, I prefer to keep myself on stable grounds, well, as of right now. I'd love to remain and silently work behind the scenes within the AYS community, helping it improve and benefit AYS; I don't see why not. It's a lovely space to be in. I truly love & enjoy what I do here, most importantly, engaging with the community. Not to mention, I get income along the way!
As a sales member itself, it's definitely integrating the sales tactics in real-time. In a genuine thread, the most challenging thing is finding the best service fit for the client, and as I said, this branches off to identifying their purpose, intent, budget, and many more. Once you pass that by, it's as simple as informing clients about prices and procedures and keeping them updated. But personally, my struggles are adapting to time zones. Something only a few people know about me is I'm from Indonesia, and our timezone is relatively distant from the general AYS member. Therefore, it can be more challenging to manage a conversation to go well, especially considering response time. However, I definitely found a way to organize it!
In balancing work, time management is the ultimate key. This doesn't only affect your work but also the entire schedule of your life. Suppose you're unable to schedule/find time to complete your assigned tasks. In that case, you'll be wasting some valuable time to be productive. That chance you could've used to free up your work and complete your schedule goes into something else that might not be as important. Time management is also heavily connected with a list of priorities! Knowing what you're supposed to do first and being able to differentiate what's important and what's not. While myself, I don't have a generally 'busy' lifestyle. I'm free most of the afternoon till night, therefore a perfect time to be productive, especially considering my timezone. Working in AYS gives me a lot of comfort and flexibility to complete my assigned tasks, making my job more of a passive income work to do in my free time. But there are definitely challenges! And problems are subject to change with each individual.
Enjoy your time in AYS! Whether you're here for the community or interested in growing your server, know that our community will always be there to support your needs.
That's all we have for our interview with Soy today, who I'd like to thank for their time and detail in answering these questions I've had for them! I know for fact that many of you would've found some aspects intriguing, and maybe even considering joining the AYS Sales Team! If you would like to join our sales department, feel free to submit an application here. See you next week AYS!